UN-Happy Customer!

I've had Comcast internet and telephone for several years now. I moved to a business account when I got the house, so that I would have faster repair service - 4 hours guaranteed instead of 48 hours. It made sense. I have phone and internet with them, and working on the internet, I am out of business without it. And no-one can reach me if the phone goes out and I can't even call in to Comcast to report an outage! So, business class seemed like the way to go.

Once I got signed for the contract, however, things started to go downhill.

First, the installer put a huge hole in the wall instead of going through the wall. He cut right into the wall board. It made a hole. He promised he would come back and fix it. That took 2 weeks and several phone calls on my part, and I had to supply the spackle. He never came back to finish the job.

When I had to cut back, I was told that I had a contract, and my service could not be converted to a home account. So, I cut off the home TV service, instead. That saved me about $70 a month. Fine and dandy, right? Nope! About once every 5 - 7 days, the service was cut off for phone and internet. One day, I had a client with me, and I happened to be looking out the window when the truck drove up to cut off the service again. I walked out and spoke to the technician, and he had to call in to see that there was only one line from the pole to the building, but there were 2 services. He had to change a label on the line so they would stop cutting off my service.

Then, we had a big storm, and while I am guaranteed a 4 hour turnaround, I was willing to give them the 2 days I was down. Until I called their office after the second outage, and was hassled by the clerk for asking to have my calls forwarded to my cellphone. I don't know the PIN number, and I would have no idea where to look for it. He insisted that I give him the number or he would not forward my calls. I got very forceful, and asked for his supervisor. He came back on the line, and forwarded my calls. I wasn't calling because I was out of town, and my service was just needing to be forwarded. I was calling because I had lost service and needed to receive my calls. What a *&#(*@)!

When I wanted to have call forwarding added to my service, (I take off call waiting and voice mail), I had to go in to the office and drive 13.5 miles one way. They refused to help me over the phone, after several attempts. While there, I spoke with a business account person, and he said that they didn't worry about business accounts until they were 4 months overdue, and then they would get a courtesy notice. They didn't cut off service until a business account was 6 months past due. Well, I was cut off this morning - at 2 months past due. I had the payment in the envelope to go to them, but I had to drive 13.5 miles each way to pay the bill and have service restored.

I can't tell you how P&*#$! I am!!! This company has not kept a single promise to me since they got me to sign up for a business class account. Their commercials are all bright and shiny, and they promise great customer service, but they don't deliver. And they even offer the same program I have - with faster internet service - for less money. That's a new program. But you see, I'm locked into this contract. I can't get out of it.

As soon as my contract is up, I'm finding another provider. I don't care if it costs $3500 to have the service hooked up! I'm through with Comcast!